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Customer Success Specialist

Are you a strong communicator with a creative mind? Are you ready to learn a lot in a short time and be surrounded by energetic co-workers? Do you desire a career in a Saas company in a Fitness Industry? We are looking for you!

YOUR ROLE

As a Customer Success Specialist, you are the face of Perfect Gym for the biggest and most renown Fitness Clubs around the globe. It is your goal to ensure their success by delivering exceptional value and experiences by taking on the role of a personal adviser and trusted partner to their business.

YOUR ACTIVITIES

Assuring a client’s happiness largely depends on your personal skill set. Proactive approach and Creative thinking are the keys to tailoring our services to their needs. Among your responsibilities

  • You engage Key Clients to understand and work with Perfect Gym’s software to achieve their business goals
  • You lead meetings, workshops, and communication flows with our clients
  • You identify new business opportunities with Key Clients and the market
  • You identify Client’s growth drivers and influence product development roadmap
  • Measure Key Clients KPI’s to ensure system adoption and efficiency
  • Proactively anticipate and prevent client churn
  • You create and maintain Perfect Gym’s documentation for clients
  • You control critical processes within and between teams
  • You support team for a contract renewal process

WHAT WE OFFER YOU

Besides a massive network of Fitness Industry professionals, marvelous co-workers, and an amazing culture within and outside of the office, we offer you:

  • A full-time role with a market competitive salary and benefits package
  • The chance to reinvent the Fitness Industry and improve the performance of Fitness Clubs
  • Unique and relevant experience in the Fitness- and SaaS Industry in a market-leading company
  • An international clients portfolio and PG team with 100+ incredible colleagues
  • An opportunity to visit clients in the most interesting places on Earth
  • A solid career path within Perfect Gym 
  • Unforgettable Perfect Gym events

WHAT WE EXPECT

We are looking for people ready to take on new challenges and innovate the Fitness Industry. A perfect candidate: 

  • Has relevant degree in fitness, marketing, or business
  • Has job experience as a Key Account Manager, Sales Representative, Fitness Club representative – 1 year minimum
  • Live in or nearby Warsaw
  • A strong communicator able to translate business requirements into system configurations
  • Passioned, Creative and motivated
  • Fluent command of the English and Polish language
  • Good command of the German language
  • Knowledge of Perfect Gym System or similar, enterprise CRM platform and Jira app will be an asset

ABOUT PERFECT GYM

We are a market-leading provider of gym management software and continuously innovate the Fitness Industry. An exceptional team of highly engaged professionals makes sure that our clients receive only the best. Believe in yourself and we will believe in you as you grow into the team, the business, and the industry.

Manage your own career within Perfect Gym and take full control. At our organization you gain the trust and opportunities to become part of a movement, reinventing the world of fitness.

EXCITED? 

Are you ready to start a new adventure? Excited about working for an organization that innovates the Fitness Industry? We look forward to meeting you! Submit your application and resume.