Job Offers /

Customer Success Specialist

Are you a strong communicator with a creative mind? Are you ready to learn a lot in a short time and be surrounded by energetic co-workers? Do you desire a career in a SaaS company in a Fitness Industry? We are looking for you! 


As a Customer Success Specialist, you are the face of Perfect Gym for the biggest and most renown Fitness Clubs around the globe. It is your goal to ensure their success by delivering exceptional value and experiences by taking on the role of a personal adviser and trusted partner to their business. 


Assuring a client’s happiness largely depends on your personal skill set. Proactive approach and Creative thinking are the keys to tailoring our services to their needs. Among your responsibilities: 

  • You engage Key Clients to understand and work with Perfect Gym’s software to achieve their business goals 
  • You lead meetings, workshops, and communication flows with our clients 
  • You identify new business opportunities with Key Clients and the market 
  • You identify Client’s growth drivers and influence product development roadmap 
  • Measure Key Clients KPI’s to ensure system adoption and efficiency 
  • Proactively anticipate and prevent client churn 
  • You create and maintain Perfect Gym’s documentation for clients 
  • You control critical processes within and between teams 
  • You support team for a contract renewal process 


We are looking for people ready to take on new challenges and innovate the Fitness Industry. A perfect candidate: 

  • Has relevant degree in fitness, marketing, or business 
  • Has job experience as a Key Account Manager, Sales Representative, Fitness Club representative – 1 year minimum 
  • Live in or nearby Warsaw 
  • A strong communicator able to translate business requirements into system configurations 
  • Passioned, Creative and motivated 
  • Fluent command of the English and Polish language 
  • Knowledge of Perfect Gym System or similar, enterprise CRM platform and Jira app will be an asset 


Besides a massive network of Fitness Industry professionals, marvellous co-workers, and an amazing culture within and outside of the office, we offer you: 

  • Benefits package  – private medical healthcare and sport card 
  • Unformalized dress policy
  • Flexible form of employment 
  • Possibility to work hybrid 
  • Unique experience in the Fitness- and SaaS Industry in a market-leading company
  • An international team with 130+ incredible colleagues
  • A solid career path within Perfect Gym
  • Unforgettable Perfect Gym events