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Technical Support Specialist

Based in Warsaw

Who we are

We provide fitness software solutions to customers in more than 55 countries all over the world. As industry leaders, it's our responsibility to be at the forefront of gym management software innovation and to cultivate the newest fitness trends and advances into actionable tools that can contribute to our customers' mission of bringing wellness and happiness to the lives of their members.

Job description

  • Receiving inquiries from customers through various communication channels (www,chat, telephone)
  • Solving current problems related to devices and applications in IT areas
  • Providing high-quality customer service as well as quality and timely solutions
  • User application support and error diagnosis (II line of support)
  • Substantive cooperation with external suppliers of services and equipment as part of solving problems

What we expect

  • Good English, which allows you to communicate freely with foreign clients (minimum B2 level) - a necessary condition
  • Polish, minimum C1
  • Experience in customer service
  • Excellent communication skills
  • High level of personal culture
  • Conscientiousness, responsibility and punctuality
  • Ability to independently organize time and tasks, manage priorities
  • A passion for solving problems and presenting the best solutions
  • Experience in working with MS Excel
  • Good knowledge of issues related to the Windows 7/8.x or 10 operating system andsoftware installation

Nice to Have

  • Experience in a similar position
  • Good knowledge of issues related to databases, including SQL
  • Knowledge of the Visual Studio environment

What we offer

  • Full-time employment under a contract of employment or contract of mandate
  • Comfortable, modern office in prestigious location in Royal Wilanów, Warsaw
  • Possibility of creative work on the development of software used by thousands of users around the world
  • Constant contact with the latest technologies
  • Flexible working hours
  • A friendly, non-corporate atmosphere in a young and dynamic team
  • Private medical care, sports card