Who we are
We are a global IT company providing a cloud-based management system to run various types of fitness, leisure, and recreation facilities. Our team of highly engaged professionals develops a comprehensive platform that improves the daily work of managers and owners in achieving business goals and helps gym members maintain an active lifestyle. As an international software-as-a-service company, we provide our software solutions to over 1200 customers in more than 50 countries worldwide
Job description
- Receiving inquiries from customers through various communication channels (www, chat, telephone)
- Solving current problems related to devices and applications in IT areas
- Providing high-quality customer service as well as quality and timely solutions
- User application support and error diagnosis (II line of support)
- Substantive cooperation with external suppliers of services and equipment as part of solving problems
What we expect
- Good English, which allows you to communicate freely with foreign clients (minimum B2 level) - a necessary condition
- Polish, minimum C1
- Experience in customer service
- Excellent communication skills
- High level of personal culture
- Conscientiousness, responsibility and punctuality
- Ability to independently organize time and tasks, manage priorities
- A passion for solving problems and presenting the best solutions
- Experience in working with MS Excel
- Good knowledge of issues related to the Windows 7/8.x or 10 operating system and software installation
Nice to Have
- Experience in a similar position
- Good knowledge of issues related to databases, including SQL
- Knowledge of the Visual Studio environment
What we offer
- Full-time employment under a contract of employment or contract of mandate
- Comfortable, modern office in prestigious location in Royal Wilanów, Warsaw
- Possibility of creative work on the development of software used by thousands of users around the world
- Constant contact with the latest technologies
- Flexible working hours
- A friendly, non-corporate atmosphere in a young and dynamic team
- Private medical care, sports card