We are a global SaaS company that offers a scalable open software platform to empower fitness and leisure businesses to thrive in today's dynamic market. Our innovative solutions are designed to facilitate their digital transformation and help them accomplish their goals while delivering an exceptional member experience. With serving over 1400 facilities in more than 55 countries worldwide, Perfect Gym is one of the most trusted providers in the industry.
TECHNICAL SUPPORT SPECIALIST
(based in Warsaw, Poland)
YOUR ACTIVITIES
- Receiving inquiries from customers through various communication channels (www, chat, telephone)
- Solving current problems related to devices and applications in IT areas
- Providing high-quality customer service as well as quality and timely solutions
- User application support and error diagnosis (II line of support)
- Substantive cooperation with external suppliers of services and equipment as part of solving problems
WHAT WE EXPECT
- Good English, which allows you to communicate freely with foreign clients (minimum B2 level) - a necessary condition
- Polish, minimum C1
- Experience in customer service
- Excellent communication skills
- High level of personal culture
- Conscientiousness, responsibility and punctuality
- Ability to independently organize time and tasks, manage priorities
- A passion for solving problems and presenting the best solutions
- Experience in working with MS Excel
- Good knowledge of issues related to the Windows 7/8.x or 10 operating system and software installation
Nice to have:
- Experience in a similar position
- Good knowledge of issues related to databases, including SQL
- Knowledge of the Visual Studio environment
WHAT WE OFFER YOU
- Benefits package – private medical healthcare and sport card
- Unformalized dress policy
- Flexible form of employment
- Unique experience in the Fitness- and SaaS Industry in a market-leading company
- An international team with 160+ incredible colleagues
- A solid career path within Perfect Gym
- Unforgettable Perfect Gym events