Technical Support Team Leader

YOUR ACTIVITIES 

• Create and maintain schedules matching demand and keep it up to date 
• Assign cases and control their flow 
• Control timely execution of milestones in cases 
• Keep oversight over brakes and availability of agents 
• Report team performance 
• Report and improve CSAT score in the area of time of service and communication quality 
• Assess candidate profiles and recruit new Specialists 
• Run daily status team meetings and propagate current knowledge 
• Coordinate new team member’s onboarding, teach tools usage and procedures, take responsibility for skills training schedule 
• Enforce procedures 
• Give feedback and coaching to teammates about the quality and effectiveness of their work 
• Plan personal development for team members 

WHAT WE EXPECT

• Excellent communication and interpersonal skills 
• Strong leadership and management skills 
• Team management experience of minimum 2 years 
• Ability to work in a fast-paced environment 
• Strong analytical and problem-solving skills 
• Good knowledge of computer hardware and software 

 Nice to have:  

• Good knowledge of SQL and / or C# 
• Previous experience with any Fitness or Leisure / SaaS companies
• ITIL knowledge 

WHAT WE OFFER YOU

• Benefits package  – private medical healthcare and sport card 
• Unformalized dress policy
• Flexible form of employment 
• Possibility to work hybrid 
• Unique experience in the Fitness- and SaaS Industry in a market-leading company
• An international team with 130+ incredible colleagues
• A solid career path within Perfect Gym
• Unforgettable Perfect Gym events