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Technical Support Team Leader


  • Create and maintain schedules matching demand and keep it up to date 
  • Assign cases and control their flow 
  • Control timely execution of milestones in cases 
  • Keep oversight over brakes and availability of agents 
  • Report team performance 
  • Report and improve CSAT score in the area of time of service and communication quality 
  • Assess candidate profiles and recruit new Specialists 
  • Run daily status team meetings and propagate current knowledge 
  • Coordinate new team member’s onboarding, teach tools usage and procedures, take responsibility for skills training schedule 
  • Enforce procedures 
  • Give feedback and coaching to teammates about the quality and effectiveness of their work 
  • Plan personal development for team members 


  • Excellent communication and interpersonal skills 
  • Strong leadership and management skills 
  • Team management experience of minimum 2 years 
  • Ability to work in a fast-paced environment 
  • Strong analytical and problem-solving skills 
  • Good knowledge of computer hardware and software 

 Nice to have:  

  • Good knowledge of SQL and / or C# 
  • Previous experience with any Fitness or Leisure / SaaS companies
  • ITIL knowledge 


  • Benefits package  – private medical healthcare and sport card 
  • Unformalized dress policy
  • Flexible form of employment 
  • Possibility to work hybrid 
  • Unique experience in the Fitness- and SaaS Industry in a market-leading company
  • An international team with 130+ incredible colleagues
  • A solid career path within Perfect Gym
  • Unforgettable Perfect Gym events