Benefit from our Dedicated Consultants & Success Managers.

Let our team of Customer Success Experts help you tailor our system exactly to your business needs to develop your digital strategy.

More Than Service

1-on-1 Consultations

Have personalized 1-on-1 sessions with your account for additional trainings, business strategy development, and more.

Prioritized Support

Get premium support from our Customer Care professionals to resolve any issues promptly.

Personalized Onboarding

Get personalized training for your Perfect Gym Champion and other key staff for complete system fluency.

Customer Success Institute

Get access to premium events and webinars.

Expanding Locally or Internationally?

Get consultations from our expansion experts on how to take your brand to new places to ensure:

  • System continuity across all sites
  • A common understanding of system functionalities with new employees
  • Development of a direct relationship with payment service providers, locally and internationally

Our dedicated plans

Standard

Success Plan
E-learning access
Included
Knowledge base access
Included
Access to meetings, webinars, news in the system
Standard
Customer Success Manager
Not Included
E-learning access
Included
Status call
Not Included
Standard monthly PSP task report
Not Included
Extended PSP report
Not Included
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Not Included
Access to video recording of your online meetings
Not Included
Team system training
Additional Price
Expert Advice (Best practice sharing / Customer journey plan)
Not Included
Voice of the Customer - Product Development participation
Included

Bronze

Success Plan
E-learning access
Included
Knowledge base access
Included
Access to meetings, webinars, news in the system
Dedicated
Customer Success Manager
Included
E-learning access
Included
Status call
1 Per month
Standard monthly PSP task report
Not Included
Extended PSP report
Not Included
PG Champion – Online meetings to improve knowledge about the system or operational advisory
1 hour per month
Access to video recording of your online meetings
Not Included
Team system training
Additional Price
Expert Advice (Best practice sharing / Customer journey plan)
Not Included
Voice of the Customer - Product Development participation
Included

Silver

Success Plan
E-learning access
Included
Knowledge base access
Included
Access to meetings, webinars, news in the system
Dedicated
Customer Success Manager
Included
E-learning access
Included
Status call
2 Per monthd
Standard monthly PSP task report
Included
Extended PSP report
Not Included
PG Champion – Online meetings to improve knowledge about the system or operational advisory
1,5 hour per month
Access to video recording of your online meetings
Included
Team system training
Additional Price
Expert Advice (Best practice sharing / Customer journey plan)
Not Included
Voice of the Customer - Product Development participation
Included

Gold

Success Plan
E-learning access
Included
Knowledge base access
Included
Access to meetings, webinars, news in the system
Dedicated
Customer Success Manager
Included
E-learning access
Included
Status call
4 Per month
Standard monthly PSP task report
Included
Extended PSP report
Included
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Up to 2 hours per month
Access to video recording of your online meetings
Included
Team system training
Included up to 2 per month
Expert Advice (Best practice sharing / Customer journey plan)
Included
Voice of the Customer - Product Development participation
Included

Our dedicated plans

Standard

Success Plan

Bronze

Success Plan

Silver

Success Plan

Gold

Success Plan
E-learning access
Included
Included
Included
Included
Knowledge base access
Included
Included
Included
Included
Access to meetings, webinars, news in the system
Standard
Dedicated
Dedicated
Dedicated
Customer Success Manager
Not Included
Included
Included
Included
E-learning access
Included
Included
Included
Included
Status call
Not Included
1 Per month
2 Per monthd
4 Per month
Standard monthly PSP task report
Not Included
Not Included
Included
Included
Extended PSP report
Not Included
Not Included
Not Included
Included
PG Champion – Online meetings to improve knowledge about the system or operational advisory
Not Included
1 hour per month
1,5 hour per month
Up to 2 hours per month
Access to video recording of your online meetings
Not Included
Not Included
Included
Included
Team system training
Additional Price
Additional Price
Additional Price
Included up to 2 per month
Expert Advice (Best practice sharing / Customer journey plan)
Not Included
Not Included
Not Included
Included
Voice of the Customer - Product Development participation
Included
Included
Included
Included

Premium Support

Standard

Success Plan
Prioritized queue – general inquiries priority – Premium Support
Regular support assistance according to Terms of Service
CS dedicated System Administration
Not Included

Bronze

Success Plan
Prioritized queue – general inquiries priority – Premium Support
Included
CS dedicated System Administration
Not Included

Silver

Success Plan
Prioritized queue – general inquiries priority – Premium Support
Included
CS dedicated System Administration
Not Included

Gold

Success Plan
Prioritized queue – general inquiries priority – Premium Support
Included
CS dedicated System Administration
Optional (Additional Price)

Premium Support

Standard

Success Plan

Bronze

Success Plan

Silver

Success Plan

Gold

Success Plan
Prioritized queue – general inquiries priority – Premium Support
Regular support assistance according to Terms of Service
Included
Included
Included
CS dedicated System Administration
Not Included
Not Included
Not Included
Optional (Additional Price)

What our clients say

The Perfect Gym Customer Success team helped us configure accounting reports and our POS stations quickly and erased any doubts about the success and potential of the system.
Fitness24Seven Colombia

Digitally Transform Your Health Club

As consumers become more in control over their well-being, fitness clubs must be digitally prepared to service members with a variety of options and fitness experiences. Our fitness software acts as a digital platform to facilitate these experiences by utilizing data and integrations to make digital transformation for fitness facilities more possible.

Trusted by the fitness & leisure market leaders. Big and small.

McFit
World Class
Fitness First
Anytime Fitness
Gold's Gym
Snap Fitness
Fitness 24 Seven
Easy Gym
David LLoyd
MacFit
Crunch
Fitness World

Schedule a free demo