Benefit from our
Dedicated Consultants
& Success Managers.

Let our team of Customer Success Experts help you tailor
our system exactly to your business needs to develop
your digital strategy.

More Than Service

1-on-1 Consultations

1-on-1 Consultations

Have personalized 1-on-1 sessions with your account for additional trainings, business strategy development, and more.

Prioritized Support

Prioritized Support

Get premium support from our Customer Care professionals to resolve any issues promptly.

Personalized Onboarding

Personalized Onboarding

Get personalized training for your Perfect Gym Champion and other key staff for complete system fluency.

Customer Success Institute

Customer Success Institute

Get access to premium events and webinars.

Expanding Locally or Internationally?

Get consultations from our expansion experts on how
to take your brand to new places to ensure:

Expanding Locally or Internationally?
  • System continuity across all sites

  • A common understanding of system functionalities with new employees

  • Development of a direct relationship with payment service providers, locally and internationally

Our dedicated plans.

STANDARD

Success Plan

BRONZE

Success Plan

SILVER

Success Plan

GOLD

Success Plan

E-learning access

INCLUDED
INCLUDED
INCLUDED
INCLUDED

Knowledge base access

INCLUDED
INCLUDED
INCLUDED
INCLUDED

Access to meetings, webinars, news in the system

STANDARD
DEDICATED
DEDICATED
DEDICATED

Customer Success Manager

NOT INCLUDED
INCLUDED
INCLUDED
INCLUDED

Status call

NOT INCLUDED
1 PER MONTH
2 PER MONTH
4 PER MONTH

Standard monthly PSP task report

NOT INCLUDED
NOT INCLUDED
INCLUDED
INCLUDED

Extended PSP report

NOT INCLUDED
NOT INCLUDED
NOT INCLUDED
INCLUDED

PG Champion – Online meetings to improve knowledge about the system or operational advisory

NOT INCLUDED
1 HOUR PER MONTH
1,5 HOURS PER MONTH
UP TO 2 HOURS PER MONTH

Access to video recording of your online meetings

NOT INCLUDED
NOT INCLUDED
INCLUDED
INCLUDED

Team system training

ADDITIONAL PRICE
ADDITIONAL PRICE
ADDITIONAL PRICE
INCLUDED UP TO 2 PER MONTH

Expert Advice (Best practice sharing / Customer journey plan)

NOT INCLUDED
NOT INCLUDED
NOT INCLUDED
INCLUDED

Voice of the Customer - Product Development participation

INCLUDED
INCLUDED
INCLUDED
INCLUDED

STANDARD

Success Plan

E-learning access

INCLUDED

Knowledge base access

INCLUDED

Access to meetings, webinars, news in the system

STANDARD

Customer Success Manager

NOT INCLUDED

Status call

NOT INCLUDED

Standard monthly PSP task report

NOT INCLUDED

Extended PSP report

NOT INCLUDED

PG Champion – Online meetings to improve knowledge about the system or operational advisory

NOT INCLUDED

Access to video recording of your online meetings

NOT INCLUDED

Team system training

ADDITIONAL PRICE

Expert Advice (Best practice sharing / Customer journey plan)

NOT INCLUDED

Voice of the Customer - Product Development participation

INCLUDED

BRONZE

Success Plan

E-learning access

INCLUDED

Knowledge base access

INCLUDED

Access to meetings, webinars, news in the system

DEDICATED

Customer Success Manager

INCLUDED

Status call

2 PER MONTH

Standard monthly PSP task report

INCLUDED

Extended PSP report

NOT INCLUDED

PG Champion – Online meetings to improve knowledge about the system or operational advisory

1,5 HOURS PER MONTH

Access to video recording of your online meetings

INCLUDED

Team system training

ADDITIONAL PRICE

Expert Advice (Best practice sharing / Customer journey plan)

NOT INCLUDED

Voice of the Customer - Product Development participation

INCLUDED

SILVER

Success Plan

E-learning access

INCLUDED

Knowledge base access

INCLUDED

Access to meetings, webinars, news in the system

DEDICATED

Customer Success Manager

INCLUDED

Status call

2 PER MONTH

Standard monthly PSP task report

INCLUDED

Extended PSP report

NOT INCLUDED

PG Champion – Online meetings to improve knowledge about the system or operational advisory

1,5 HOURS PER MONTH

Access to video recording of your online meetings

INCLUDED

Team system training

ADDITIONAL PRICE

Expert Advice (Best practice sharing / Customer journey plan)

NOT INCLUDED

Voice of the Customer - Product Development participation

INCLUDED

GOLD

Success Plan

E-learning access

INCLUDED

Knowledge base access

INCLUDED

Access to meetings, webinars, news in the system

DEDICATED

Customer Success Manager

INCLUDED

Status call

4 PER MONTH

Standard monthly PSP task report

INCLUDED

Extended PSP report

INCLUDED

PG Champion – Online meetings to improve knowledge about the system or operational advisory

UP TO 2 HOURS PER MONTH

Access to video recording of your online meetings

INCLUDED

Team system training

INCLUDED UP TO 2 PER MONTH

Expert Advice (Best practice sharing / Customer journey plan)

INCLUDED

Voice of the Customer - Product Development participation

INCLUDED

Premium Support.

STANDARD

Success Plan

BRONZE

Success Plan

SILVER

Success Plan

GOLD

Success Plan

Prioritized queue – general inquiries priority – Premium Support

Regular support assistance according to Terms of Service
INCLUDED
INCLUDED
INCLUDED

CS dedicated System Administration

NOT INCLUDED
NOT INCLUDED
NOT INCLUDED
OPTIONAL (ADDITIONAL PRICE)

STANDARD

Success Plan

Prioritized queue – general inquiries priority – Premium Support

Regular support assistance according to Terms of Service

CS dedicated System Administration

NOT INCLUDED

BRONZE

Success Plan

Prioritized queue – general inquiries priority – Premium Support

INCLUDED

CS dedicated System Administration

NOT INCLUDED

SILVER

Success Plan

Prioritized queue – general inquiries priority – Premium Support

INCLUDED

CS dedicated System Administration

NOT INCLUDED

GOLD

Success Plan

Prioritized queue – general inquiries priority – Premium Support

INCLUDED

CS dedicated System Administration

OPTIONAL (ADDITIONAL PRICE)

What our clients say

“The Perfect Gym Customer Success team helped us configure accounting reports and our POS stations quickly and erased any doubts about the success and potential of the system.”

Adriana Mena Figueroa Fitness24Seven Thailand Adriana Mena Figueroa
Fitness24Seven Thailand

Цифровое преобразование вашего клуба

Сервис PerfectGym - это "must have" решение для цифровой трансформации вашего клуба. Общайтесь с клиентами на одном языке, обеспечьте им удобный интерактивный доступ к управлению услугами.

Нам доверяют лидеры рынка фитнес и развлечений.

McFit
World Class
Fitness First
Anytime Fitness
Gold's Gym
Snap Fitness
Fitness 24 Seven
Easy Gym
David LLoyd
MacFit
Crunch
Fitness World
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