Although your health club has got the exact opening hours your business can be operating24 hours a day with an online booking. It allows your customers to take charge of their schedules and book from anywhere, at any time. Enabling online booking fills your classes and appointments resulting in more revenue for your business. Your customers are satisfied as they can plan their activities and be in control of their own time schedules. You are more flexible to their needs and can gain more future customerseasily. It’s a win-win situation for everyone.
When your clients go online they’ll use the customer section on Perfect Gym management software to browse your schedule and book services. Even when they’re running errands they should be able to browse and book using Perfect Gym application via their phones.Here comes the technical part - all you have to do is to make sure that everything is synchronized and configured to allow online booking.
In order to activate this section you’ll need to make sure that your appointment service categories are all set up. You can choose how many and what type of them you will offeri.e.: personal training with certain instructors, private yoga sessions, individual MMA coaching etc.Be sure to includethe pricing for each service so that the customers can not only book but also pay online.
When you are setting up new classes for online booking the first thing you will have to enter onlineis booking capacity. Next, you’ll need to make sure that your group classes categories are set up to allow online scheduling. Lastly, your members can book and pay for classes online or by means of the app as long as your pricing options are available for sale online as well. Be sure to always allow members to pay for classes. This benefits you in 2 ways: a happy customer who feels he/she has a fully completed booking with the high level service and your workload in the club is lower.
What is crucial here is that the whole booking process should be extremely easy, fast and intuitive. All the names of the classes and services have to be easy to understand and straight forward. The whole booking experience should be done in few clicks. If the whole thing runs smoothly you will definitely increase your customers satisfaction and loyalty as this tool is perfect to tackle the retention issue.The whole online booking section is set up and run from administration panel in Perfect Gym software so you are in charge of it and can adjust it according to your needs fully.
While thinking about setting up the online booking section always try to put yourself in your customers’ shoes. Figure out what would be beneficial for them and what they can find helpful. Check close competitors online booking services in order to determine the strong and weak points. Try to eliminate any unnecessary steps as they always irritate and lower general customer satisfaction plus they can lead to not finishing the whole online booking process. Using Perfect Gym software to run your health club business gives you a great advantage as setting up, running online booking is easy from a manager’s perspective and the user’s experience is on high level from a member point of view. Perfect match!