Yes, all our plans include standard customer support. If you are seeking a higher level of service, we provide Premier Success Plans. With these premium options, you'll experience a truly personalised approach from dedicated consultants and success managers, ensuring that your needs are met with the utmost care and attention.

The time of getting up and running depends on the scope of the implementation process and the chosen deployment approach. Typically, the process takes from 2 to 8 weeks for a single gym. With the Hypercare period, its between 2 and 3 months.

During the implementation phase, our team will work closely with you to assess your specific needs and customise the solution accordingly. Factors such as the size of your business, the complexity of your requirements and any integrations needed will influence the timeline.

Once we sign the contract, we will promptly issue an invoice for your subscription. You will have 14 days to complete the payment, which can be conveniently made via credit card or wire transfer.

By making the subscription payment during the onboarding phase, we can kickstart and maintain the implementation seamlessly, establishing the necessary infrastructure for your subscription to be seamlessly provided. Additionally, it activates the service and provides immediate access to the system and all necessary materials. For those tech-savvy individuals, this means you can start utilising the system right away.

We understand that transitioning from your current software to PerfectGym Manager is a significant step, and we are dedicated to making the migration process as smooth and efficient as possible.

The data transfer process from your current software to PerfectGym Manager takes approximately 1 month. Key steps include confirming migration details, conducting a test migration, and finalising the migration.