We are a global SaaS (Software-as-a-Service) company providing an innovative management platform dedicated to the fitness and leisure industry. Our cutting-edge solutions not only optimise business operations and ensure an excellent customer experience but are also a key driver in accelerating digital transformation, enabling businesses to succeed in a dynamic market. We serve more than 1,700 facilities in over 50 countries, which makes us one of the most trusted software providers worldwide.
(based in Warsaw, Poland)
We are seeking an Enterprise Customer Success Manager with a strong technical background to join our dynamic Customer Success team. This role is pivotal in ensuring our enterprise clients maximize the value of our sophisticated SaaS platform. The ideal candidate will possess a blend of technical expertise, passion for customer engagement, and a track record of fostering long-term business relationships.
Strategic Customer Advocacy: Act as the premier liaison for enterprise clients, deeply understanding their unique business challenges and technological ecosystems. Advocate for tailored solutions that drive significant business outcomes, ensuring our platform is perfectly aligned with their strategic objectives.
Advanced Technical Guidance: Offer technical expertise on our platform, spearheading complex integrations and customizations. Guide enterprise clients through high-level product optimization strategies tailored to their specific operational needs.
Expert-Led Adoption: Ensure seamless adoption and mastery of our platform, facilitating a smooth transition and immediate realization of value.
Customized Success Planning: Craft and execute customer success plans that resonate with the client’s business goals, ensuring renewal, and unlocking avenues for strategic expansion. Employ a consultative approach to align our solutions with the client's long-term success roadmap.
Elite Relationship Management: Cultivate and nurture executive-level relationships with key stakeholders across the client organization. Deliver a customer experience that cements loyalty, satisfaction, and advocacy for our brand.
Influential Feedback Loop: Serve as the channel for customer insights, championing the customer perspective in internal strategy sessions.
Predictive Data-Driven Strategies: Utilize advanced analytics to derive insights from customer data. Implement proactive strategies to mitigate churn risks, ensuring a consistent trajectory towards customer success and satisfaction.
Stay fit with a gym membership to support your health and well-being.
Take care of your health with access to private medical care.
Expand your horizons. We cover part of your language course costs.
Achieve a work-life balance and start work when it suits you best.
Work from anywhere, and we will provide you with the necessary equipment.
Fuel your career growth with ongoing training and development opportunities.
We are a pet-friendly workplace. Bring your furry friends to the office!
We like to party, celebrate important events and have fun on integration trips.
Running low on energy? Grab a healthy snack from our kitchen!
Express your style with our no-dress code policy.
We carefully review your resume to determine if there is a potential match between your skills, experience, and our team's requirements.
If your qualifications align with our needs, we'll reach out to you to ask some basic questions, learn more about you and your background. Also, we'll schedule an online or on-site interview meeting.
During the interview, you'll have the opportunity to connect with someone who closely collaborates with the role you're applying for. We'll delve deeper into your skills, experience and aspirations, while you get to know more about the desired job and our company.
For certain positions, we may request a practical task as part of the assessment process. This allows you to showcase your abilities in a real-world scenario, highlighting your expertise and problem-solving skills.
We believe in transparent communication and will promptly share constructive feedback on the interview and inform you of our decision. If it’s positive, we’ll make an offer for you to join us.