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Enterprise Customer Success Manager

We are a global SaaS (Software-as-a-Service) company providing an innovative management platform dedicated to the fitness and leisure industry. Our cutting-edge solutions not only optimise business operations and ensure an excellent customer experience but are also a key driver in accelerating digital transformation, enabling businesses to succeed in a dynamic market. We serve more than 1,700 facilities in over 50 countries, which makes us one of the most trusted software providers worldwide.

Enterprise Customer Success Manager

(based in Warsaw, Poland) 

We are seeking an Enterprise Customer Success Manager with a strong technical background to join our dynamic Customer Success team. This role is pivotal in ensuring our enterprise clients maximize the value of our sophisticated SaaS platform. The ideal candidate will possess a blend of technical expertise, passion for customer engagement, and a track record of fostering long-term business relationships. 


Strategic Customer Advocacy: Act as the premier liaison for enterprise clients, deeply understanding their unique business challenges and technological ecosystems. Advocate for tailored solutions that drive significant business outcomes, ensuring our platform is perfectly aligned with their strategic objectives.  

Advanced Technical Guidance: Offer technical expertise on our platform, spearheading complex integrations and customizations. Guide enterprise clients through high-level product optimization strategies tailored to their specific operational needs. 

Expert-Led Adoption: Ensure seamless adoption and mastery of our platform, facilitating a smooth transition and immediate realization of value. 

Customized Success Planning: Craft and execute customer success plans that resonate with the client’s business goals, ensuring renewal, and unlocking avenues for strategic expansion. Employ a consultative approach to align our solutions with the client's long-term success roadmap. 

Elite Relationship Management: Cultivate and nurture executive-level relationships with key stakeholders across the client organization. Deliver a customer experience that cements loyalty, satisfaction, and advocacy for our brand. 

Influential Feedback Loop: Serve as the channel for customer insights, championing the customer perspective in internal strategy sessions.  

Predictive Data-Driven Strategies: Utilize advanced analytics to derive insights from customer data. Implement proactive strategies to mitigate churn risks, ensuring a consistent trajectory towards customer success and satisfaction. 


  • Over 5 years of experience in a high-touch customer success role within a SaaS or technology consulting or complex software. 
  • Deep technical proficiency with a demonstrated capability to advise on corporate IT landscape for our clients, integration, payments, release process. 
  • Outstanding communication and interpersonal skills, with a proven ability to negotiate and influence decision-making processes within large organizations. 
  • A history of success in developing and maintaining strategic relationships with executive stakeholders, demonstrating a keen ability to align solutions with business goals. 
  • Expertise in utilizing leading customer success technologies and CRM systems, with a preference for certifications in platforms like Salesforce or ChurnZero. 
  • Willingness and ability to travel extensively to build face-to-face relationships with clients and represent the company at high-profile industry events. 


  • Benefits package  – private medical healthcare and sport card 
  • Unformalized dress policy
  • Flexible form of employment 
  • Possibility to work hybrid 
  • Unique experience in the Fitness- and SaaS Industry in a market-leading company
  • An international team with 170+ incredible colleagues
  • A solid career path within Perfect Gym
  • Dog friendly office
  • Unforgettable Perfect Gym events


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Gym Membership

Stay fit with a gym membership to support your health and well-being.

Private Medical Care

Take care of your health with access to private medical care.

Language Courses

Expand your horizons. We cover part of your language course costs.

Flexible Work Hours

Achieve a work-life balance and start work when it suits you best.

Remote Work Opportunities

Work from anywhere, and we will provide you with the necessary equipment.

Training and Development

Fuel your career growth with ongoing training and development opportunities.

Dog-Friendly Office

We are a pet-friendly workplace. Bring your furry friends to the office!

Team Bonding Events

We like to party, celebrate important events and have fun on integration trips.

Fresh Fruits

Running low on energy? Grab a healthy snack from our kitchen!

No Dress Code

Express your style with our no-dress code policy.

Recruitment process

Step 1

Application Review

We carefully review your resume to determine if there is a potential match between your skills, experience, and our team's requirements.

Step 2

Recruiter Call

If your qualifications align with our needs, we'll reach out to you to ask some basic questions, learn more about you and your background. Also, we'll schedule an online or on-site interview meeting.

Step 3

Interview Meeting

During the interview, you'll have the opportunity to connect with someone who closely collaborates with the role you're applying for. We'll delve deeper into your skills, experience and aspirations, while you get to know more about the desired job and our company.

Step 4

Practical Task

For certain positions, we may request a practical task as part of the assessment process. This allows you to showcase your abilities in a real-world scenario, highlighting your expertise and problem-solving skills.

Step 5

Feedback & Decision

We believe in transparent communication and will promptly share constructive feedback on the interview and inform you of our decision. If it’s positive, we’ll make an offer for you to join us.

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