We are a global SaaS (Software-as-a-Service) company providing an innovative management platform dedicated to the fitness and leisure industry. Our cutting-edge solutions not only optimise business operations and ensure an excellent customer experience but are also a key driver in accelerating digital transformation, enabling businesses to succeed in a dynamic market. We serve more than 1,700 facilities in over 50 countries, which makes us one of the most trusted software providers worldwide.
(based in Warsaw, Poland)
The Junior Customer Success Operations Specialist will play a pivotal role in supporting our customer success team. This is a great entry role into your career. This role involves managing CRM data quality, internal reporting, assisting in the implementation and optimization of customer success processes, and ensuring that our clients receive outstanding service.
Our ideal candidate is a detail-oriented and analytically minded individual with a strong passion for data-driven strategies in the SaaS industry. You should thrive in a fast-paced environment, possess exceptional analytical and problem-solving skills, and be committed to using data insights to enhance customer experiences.
Stay fit with a gym membership to support your health and well-being.
Take care of your health with access to private medical care.
Expand your horizons. We cover part of your language course costs.
Achieve a work-life balance and start work when it suits you best.
Work from anywhere, and we will provide you with the necessary equipment.
Fuel your career growth with ongoing training and development opportunities.
We are a pet-friendly workplace. Bring your furry friends to the office!
We like to party, celebrate important events and have fun on integration trips.
Running low on energy? Grab a healthy snack from our kitchen!
Express your style with our no-dress code policy.
We carefully review your resume to determine if there is a potential match between your skills, experience, and our team's requirements.
If your qualifications align with our needs, we'll reach out to you to ask some basic questions, learn more about you and your background. Also, we'll schedule an online or on-site interview meeting.
During the interview, you'll have the opportunity to connect with someone who closely collaborates with the role you're applying for. We'll delve deeper into your skills, experience and aspirations, while you get to know more about the desired job and our company.
For certain positions, we may request a practical task as part of the assessment process. This allows you to showcase your abilities in a real-world scenario, highlighting your expertise and problem-solving skills.
We believe in transparent communication and will promptly share constructive feedback on the interview and inform you of our decision. If it’s positive, we’ll make an offer for you to join us.