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Technical Account Manager

We are a global SaaS company that offers a scalable open software platform to empower fitness and leisure businesses to thrive in today's dynamic market. Our innovative solutions are designed to facilitate their digital transformation and help them accomplish their goals while delivering an exceptional member experience. With serving over 1400 facilities in more than 55 countries worldwide, Perfect Gym is one of the most trusted providers in the industry.

TECHNICAL ACCOUNT MANAGER

(based in Warsaw, Poland)

YOUR ACTIVITIES

  • Manages relations with key Enterprise tier clients related to their Support tickets population.
  • Constantly analyses data in search of trends and recurring issues.
  • Understands client’s product pool, local requirements, hardware and business processes.
  • Analyses data to identify improvement areas and recurring issues.
  • Initiates Root Cause Analysis. Issues periodic reports to Clients.
  • Attends meeting, maintains periodic communications, helps client prioritize and escalate issues.

WHAT WE EXPECT

  • Account Management positions,
  • Client facing operations,
  • data analysis and reporting, technical skills in SaaS field (experience with SQL, devices, integrations, payment providers are nice to have)
  • Communication skills, problem-solving, analytical mind

Nice to have:

  • experience with SQL, devices, integrations, payment providers

WHAT WE OFFER YOU

  • Benefits package – private medical healthcare and sport card
  • Informatised dress policy
  • Flexible form of employment
  • Possibility to work hybrid
  • Unique experience in the Fitness- and SaaS Industry in a market-leading company
  • An international team with 170+ incredible colleagues
  • A solid career path within Perfect Gym
  • Unforgettable Perfect Gym events
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Benefits

Gym Membership

Stay fit with a gym membership to support your health and well-being.

Private Medical Care

Take care of your health with access to private medical care.

Language Courses

Expand your horizons. We cover part of your language course costs.

Flexible Work Hours

Achieve a work-life balance and start work when it suits you best.

Remote Work Opportunities

Work from anywhere, and we will provide you with the necessary equipment.

Training and Development

Fuel your career growth with ongoing training and development opportunities.

Dog-Friendly Office

We are a pet-friendly workplace. Bring your furry friends to the office!

Team Bonding Events

We like to party, celebrate important events and have fun on integration trips.

Fresh Fruits

Running low on energy? Grab a healthy snack from our kitchen!

No Dress Code

Express your style with our no-dress code policy.

Recruitment process

Step 1

Application Review

We carefully review your resume to determine if there is a potential match between your skills, experience, and our team's requirements.

Step 2

Recruiter Call

If your qualifications align with our needs, we'll reach out to you to ask some basic questions, learn more about you and your background. Also, we'll schedule an online or on-site interview meeting.

Step 3

Interview Meeting

During the interview, you'll have the opportunity to connect with someone who closely collaborates with the role you're applying for. We'll delve deeper into your skills, experience and aspirations, while you get to know more about the desired job and our company.

Step 4

Practical Task

For certain positions, we may request a practical task as part of the assessment process. This allows you to showcase your abilities in a real-world scenario, highlighting your expertise and problem-solving skills.

Step 5

Feedback & Decision

We believe in transparent communication and will promptly share constructive feedback on the interview and inform you of our decision. If it’s positive, we’ll make an offer for you to join us.

Find the offer interesting?

Apply for it now

Apply for the position