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Technical Support Specialist

We are a global SaaS (Software-as-a-Service) company providing an innovative management platform dedicated to the fitness and leisure industry. Our cutting-edge solutions not only optimise business operations and ensure an excellent customer experience but are also a key driver in accelerating digital transformation, enabling businesses to succeed in a dynamic market. We serve more than 1,700 facilities in over 50 countries, which makes us one of the most trusted software providers worldwide.

TECHNICAL SUPPORT SPECIALIST

(based in Warsaw, Poland)

YOUR ACTIVITIES

  • Receiving inquiries from customers through various communication channels (www, chat, telephone)
  • Solving current problems related to devices and applications in IT areas
  • Providing high-quality customer service as well as quality and timely solutions
  • User application support and error diagnosis (II line of support)
  • Substantive cooperation with external suppliers of services and equipment as part of solving problems

WHAT WE EXPECT

  • Good English, which allows you to communicate freely with foreign clients (minimum B2 level) - a necessary condition
  • Polish, minimum C1
  • Experience in customer service
  • Excellent communication skills
  • High level of personal culture
  • Conscientiousness, responsibility and punctuality
  • Ability to independently organize time and tasks, manage priorities
  • A passion for solving problems and presenting the best solutions
  • Experience in working with MS Excel
  • Good knowledge of issues related to the Windows 7/8.x or 10 operating system and software installation

Nice to have:

  • Experience in a similar position
  • Good knowledge of issues related to databases, including SQL
  • Knowledge of the Visual Studio environment

WHAT WE OFFER YOU

  • Benefits package  – private medical healthcare and sport card
  • Unformalized dress policy
  • Flexible form of employment
  • Possibility to work hybrid
  • Unique experience in the Fitness- and SaaS Industry in a market-leading company
  • An international team with 170+ incredible colleagues
  • A solid career path within Perfect Gym
  • Dog friendly office
  • Unforgettable Perfect Gym events
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Benefits

Gym Membership

Stay fit with a gym membership to support your health and well-being.

Private Medical Care

Take care of your health with access to private medical care.

Language Courses

Expand your horizons. We cover part of your language course costs.

Flexible Work Hours

Achieve a work-life balance and start work when it suits you best.

Remote Work Opportunities

Work from anywhere, and we will provide you with the necessary equipment.

Training and Development

Fuel your career growth with ongoing training and development opportunities.

Dog-Friendly Office

We are a pet-friendly workplace. Bring your furry friends to the office!

Team Bonding Events

We like to party, celebrate important events and have fun on integration trips.

Fresh Fruits

Running low on energy? Grab a healthy snack from our kitchen!

No Dress Code

Express your style with our no-dress code policy.

Recruitment process

Step 1

Application Review

We carefully review your resume to determine if there is a potential match between your skills, experience, and our team's requirements.

Step 2

Recruiter Call

If your qualifications align with our needs, we'll reach out to you to ask some basic questions, learn more about you and your background. Also, we'll schedule an online or on-site interview meeting.

Step 3

Interview Meeting

During the interview, you'll have the opportunity to connect with someone who closely collaborates with the role you're applying for. We'll delve deeper into your skills, experience and aspirations, while you get to know more about the desired job and our company.

Step 4

Practical Task

For certain positions, we may request a practical task as part of the assessment process. This allows you to showcase your abilities in a real-world scenario, highlighting your expertise and problem-solving skills.

Step 5

Feedback & Decision

We believe in transparent communication and will promptly share constructive feedback on the interview and inform you of our decision. If it’s positive, we’ll make an offer for you to join us.

Find the offer interesting?

Apply for it now

Apply for the position